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Help center
The Just1One team answers questions about accounts, subscriptions, moderation, and privacy. The official channel is the Contact page to prevent spam and guarantee follow-up.
01
Support philosophy
Just1One is built around conversations that matter. Support stays human, calm, and easy to reach. All requests go through our secure form so nothing gets lost.
02
Common topics
Account access, billing and subscriptions (App Store / Google Play), moderation and reports, data deletion, bugs and compatibility, onboarding help, GDPR requests.
03
Sensitive responses
Behavior reports, safety situations, or profile pause requests are handled by a real person within short delays. Mention these topics in the form so they get prioritized.
04
How to reach us
Use the Contact page. We do not publish an email address to limit spam: your message lands directly in the support dashboard and we reply to the email you provide.
The fastest way to open a support ticket is the form on the Contact page. You will receive an email acknowledgement.