Frequently asked questions

Just1One is not an endless swipe app: pacing is designed so conversations stay meaningful. On the free WAIT tier you can receive up to three matches per day and up to twenty-one over a rolling week. Paid tiers (FAST, INSTANT, and others) increase that rhythm according to the rules shown in the app and on the App Store / Google Play. The goal: one real conversation at a time, not an infinite profile queue.

First contact is through messages; profile details and visuals unlock as you talk. Once each of you has typed at least 1,500 characters in the chat, the full photo gallery becomes visible to both of you. The same rule for everyone, as shown in the app.

WAIT is the free way to try Just1One. FAST and INSTANT are paid tiers (subscriptions via the App Store or Google Play) that increase match cadence and how many active chats you can keep. Names, prices, and exact limits are always the current ones in the app and in your store’s subscription screen; you may also buy one-off options (e.g. Super Match or character packs) when the app offers them.

The service is for adults only (18+). For minor safety and reporting, see our Child safety page as well. iOS is the reference launch platform; Android may follow: use the “Early access” subject on the Contact page if you want to hear about Google Play betas.

On the website: “Account deletion” (email + code, no app) or “Personal data” (targeted GDPR request). In the app: Settings > GDPR > Delete my account. Otherwise open a ticket on the Contact page with the topic “Account access or deletion”.

WAIT, FAST, INSTANT, and INSTANT YEARLY subscriptions are managed by your device’s store: on iPhone, the App Store (Settings > Apple ID > Subscriptions); on Android, Google Play (Play profile > Payments & subscriptions > Subscriptions). Just1One cannot change or cancel a subscription for you.

From the app, use Report on the relevant profile or conversation. For broader follow-up, write via the Contact page with the topic “Report / safety”.

Untold is a text community feed inside the app: you post in a category using your display name and a stylized preset avatar, not a real profile photo. Content may be filtered automatically and reviewed by staff; some posts may be removed or limited to keep the community safe and lawful. You can report posts and manage your own content from the in-app Untold screens.

Open the “Password and sign-in” page (footer link under Help), then the Just1One sign-in page. Use “Forgot password” with your email if you use email and password (Clerk). If you use Apple or Google, sign in from the app with the same provider. Support can also send you a reminder email if you are stuck.

Recent highlights include Untold (a moderated text feed on iOS and Android), updated marketing pages (FAQ, privacy, password help), and internal support tools to moderate Untold and help members (including a sign-in reminder email). The FAQ and legal pages summarize what matters publicly.

No. To limit spam and guarantee real follow-up, all requests go through the secure form on the Contact page. We reply to the email you provide.

It depends on your in-app plan: WAIT up to 6, FAST up to 10, INSTANT up to 16, INSTANT YEARLY up to 24 simultaneous active chats (aligned with the App Store, Google Play, and backend). A Super Match purchase can temporarily go beyond that cap for one new match when the service allows it. Exact numbers always appear in your profile and in your store’s subscription screen (App Store or Google Play).